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With Heavy Hearts, We Share This News About Mathew Ouellette

J. Mathew (Matt) Ouellette - Owner - General Adjuster - IndianapolisIt is with very heavy hearts that we write to you today. On Thursday, June 22, 2017, our Owner and President, J. Mathew Ouellette unexpectedly passed away.

A memorial gathering will be held from 11am – 1pm on Tuesday, June 27, 2017 at Flanner and Buchanan – Washington Park East, Indianapolis. A Celebration of Life service will follow at 1pm. In lieu of flowers, memorial contributions are encouraged to the Wounded Warrior Project or the Indiana Addictions Issues Coalition: 1431 N. Delaware St. Indianapolis, IN 46202. You can read his announcement here.

All Ouellette and Associates’ staff and adjusters will continue to work 24/7/365 to uphold Matt’s legacy of providing our clients with the highest level of professionalism in the handling of all claims. We will carry on business-as-usual and continue with the same level of success he and our team has achieved over the past 17 years.

Our CEO, Joseph Ouellette will step in to lead our team thru this difficult time and beyond.

Thank you for your continued support and the trust you’ve placed in Ouellette and Associates for all your claims assignments.

“In the blink of an eye, everything can change. So forgive often and love with all your heart. You may never know when you may not have that chance again.”

Eastern Regional PLRB – Richmond, VA

Matt Ouellette at PLRB Conference Nov 2016

Matt Ouellette at PLRB Conference Nov 2016

Matt attended the Eastern Regional PLRB in Richmond VA 11-14 to 11-16. He represented Ouellette & Associates, as well as the NAIIA, in a group marketing effort to show Unity & Strength within the NAIIA.

We all individually own our own IA firms covering respectively from Missouri through Georgia and through the North Eastern States, but collectively the NAIIA covers the entire United States with member firms in all 50 States.

The PLRB Conference concentrated on educational meetings – not only for Property claims but also Liability claims, focusing on proper handling. They also offer classes on despute resolution and customer service.

Our firms, and the NAIIA, pride ourselves on prompt and courteous customer service – providing our clients with clear reports on the claims exposures.

We enjoyed an evening out with several client companies over dinner – exchanging claim handling philosophy and expectations of our clients. It was a great few days!

NAIIA Mid-Year Meeting at Westin on Jekyll Island GA

The Executive Committee met at the Westin Resort on Jekyll Island, GA, where we will also hold our 79th annual meeting June 12th through June 18th, 2016. Scheduled events will include Continued Education, an RPA meeting, as well as an IILA meeting.

Discussion during the Executive Committee meeting were the opening of the NAIIA Call Center within 30 days; Mentoring of new Member firms; as well as participation of the NAC (National Advisory Council comprised of Claim Managers, and VP of Claims departments from 8 Insurance Companies).

Some photos from the event ~

Insurance Attorneys Examine the Legal, Claims and Risk Issues of Drones Part II

Register for our Complimentary Webinar:

Insurance Attorneys Examine the Legal, Claims and Risk Issues of Drones Part II

Event Date: Tuesday, September 22, 2015
Event Time: 2:00 p.m. – 3:00 p.m. Eastern Time

For information on this webinar and it’s speakers, please click here to read our post on Part I of Drone Issues Webinar of the Webinar.

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Matt Ouellette on the Panel for A.M. Best’s Drone Webinar August 5, 2015

AM Best’s Conference & Events Center is hosting a free webinar this Wednesday, August 5, to discuss the legal, claims & risk issues of drone use.

Register for the Free Webinar Here (as posted on the AM Best’s website):

Insurance Attorneys Examine the Legal, Claims and Risk Issues of Drones

Event Date: Wednesday, August 5, 2015
Event Time: 2:00 p.m. – 3:00 p.m. Eastern Time

Drones are being used more frequently for a variety of purposes, including photography, agriculture, construction, searching and other uses. Unfortunately, the regulatory environment has not kept pace with the technology when it comes to use of drones. A panel of experts from the legal and insurance professions will explore what the regulatory concerns are and how they are being addressed in both the courts and the insurance industry.

Panelists for this webinar will include:

A Member Center Profile is required to continue with registration.
If you already have a profile, please Login; otherwise please Create Profile.

Please Note: An Adobe Flash Player-enabled Web browser is required to view the webinar. If you are unsure whether or not the utility is installed on your system, visit the Adobe Systems Incorporated homepage at If the Flash Player is installed, dynamic graphics should appear on the page. If no graphics appear, please download and install the Flash Player here: Get Adobe Flash Player.

Attendees should also be aware that local network settings must allow streaming video access in order to view the live webinar video broadcast. Please speak with your network administrator if you are unsure whether or not you are able to watch video. If streaming video is unavailable on your network, please enjoy the audio-only version of the webinar by following the link provided on the webinar page the day of the event.

If you experience difficulties when registering, please contact Customer Service at (908) 439-2200 ext. 5742.