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Eastern Regional PLRB – Richmond, VA

Matt Ouellette at PLRB Conference Nov 2016

Matt Ouellette at PLRB Conference Nov 2016

Matt attended the Eastern Regional PLRB in Richmond VA 11-14 to 11-16. He represented Ouellette & Associates, as well as the NAIIA, in a group marketing effort to show Unity & Strength within the NAIIA.

We all individually own our own IA firms covering respectively from Missouri through Georgia and through the North Eastern States, but collectively the NAIIA covers the entire United States with member firms in all 50 States.

The PLRB Conference concentrated on educational meetings – not only for Property claims but also Liability claims, focusing on proper handling. They also offer classes on despute resolution and customer service.

Our firms, and the NAIIA, pride ourselves on prompt and courteous customer service – providing our clients with clear reports on the claims exposures.

We enjoyed an evening out with several client companies over dinner – exchanging claim handling philosophy and expectations of our clients. It was a great few days!

NAIIA Mid-Year Meeting at Westin on Jekyll Island GA

The Executive Committee met at the Westin Resort on Jekyll Island, GA, where we will also hold our 79th annual meeting June 12th through June 18th, 2016. Scheduled events will include Continued Education, an RPA meeting, as well as an IILA meeting.

Discussion during the Executive Committee meeting were the opening of the NAIIA Call Center within 30 days; Mentoring of new Member firms; as well as participation of the NAC (National Advisory Council comprised of Claim Managers, and VP of Claims departments from 8 Insurance Companies).

Some photos from the event ~

Insurance Attorneys Examine the Legal, Claims and Risk Issues of Drones Part II

Register for our Complimentary Webinar:

Insurance Attorneys Examine the Legal, Claims and Risk Issues of Drones Part II

Event Date: Tuesday, September 22, 2015
Event Time: 2:00 p.m. – 3:00 p.m. Eastern Time

For information on this webinar and it’s speakers, please click here to read our post on Part I of Drone Issues Webinar of the Webinar.

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Matt Ouellette on the Panel for A.M. Best’s Drone Webinar August 5, 2015

AM Best’s Conference & Events Center is hosting a free webinar this Wednesday, August 5, to discuss the legal, claims & risk issues of drone use.

Register for the Free Webinar Here (as posted on the AM Best’s website):

Insurance Attorneys Examine the Legal, Claims and Risk Issues of Drones

Event Date: Wednesday, August 5, 2015
Event Time: 2:00 p.m. – 3:00 p.m. Eastern Time

Drones are being used more frequently for a variety of purposes, including photography, agriculture, construction, searching and other uses. Unfortunately, the regulatory environment has not kept pace with the technology when it comes to use of drones. A panel of experts from the legal and insurance professions will explore what the regulatory concerns are and how they are being addressed in both the courts and the insurance industry.

Panelists for this webinar will include:

A Member Center Profile is required to continue with registration.
If you already have a profile, please Login; otherwise please Create Profile.

Please Note: An Adobe Flash Player-enabled Web browser is required to view the webinar. If you are unsure whether or not the utility is installed on your system, visit the Adobe Systems Incorporated homepage at If the Flash Player is installed, dynamic graphics should appear on the page. If no graphics appear, please download and install the Flash Player here: Get Adobe Flash Player.

Attendees should also be aware that local network settings must allow streaming video access in order to view the live webinar video broadcast. Please speak with your network administrator if you are unsure whether or not you are able to watch video. If streaming video is unavailable on your network, please enjoy the audio-only version of the webinar by following the link provided on the webinar page the day of the event.

If you experience difficulties when registering, please contact Customer Service at (908) 439-2200 ext. 5742.

Back to Basics Using Technology – 78th Annual NAIIA Conference

Owner of Ouellette & Associates, J. Mathew Ouellette, was sworn in as the new President of the National Association of Independent Insurance Adjusters, at the 78th Annual NAIIA Conference at Kingsmill Resort in Williamsburg, VA June 24-28, 2015. This is a photo compilation/video he had put together (Be sure to enlarge video by clicking bottom righthand corner for better viewing — and enjoy the music). Matt’s acceptance speech from the conference is below.

“It is a great honor and privilege to be elected as the President or our Association. I welcome this opportunity to serve all NAIIA member firms during the 2015-2016 year.

Time will not allow me to thank the many people in and out of this room; however, bear with me as I mention a few.

My mentor, my best friend, my Father, Joe Ouellette, President 1985-86. 30 years ago today, he took the oath of office under Unity and Strength, which he has emulated as a businessman, a Father, and a proud grandfather. Although when I went to work for him 30 years ago, and he fired me 3 times, failure was not an option. I kept coming back. And I am so grateful I did, as without his guidance and leadership, I would not be standing in front of you all this evening.

I am blessed to have all 4 of my children with me tonight. My son Nathan, who has chosen the path as an Adjuster for Ouellette & Associates and has taught me so much about life. My son Drew, who has so much potential, and the signs of a young man with perseverance and determination in the face of many difficulties. My Princess Ashley… what does a Father say to his only daughter? Ms. Ashley, as we call her, has beauty, humor and her ability to handle situations as the only girl amongst Ouellette men is mystifying. And last but not least, my youngest son, Jon. He’s quiet, meek at times, and has the ability to get along with anyone and brings a smile to me every time I am with him.

This past year, I served under Jim Hunt. He, like Mark Nixon, has become a brotherly figure to me, teaching me the ropes – not only in becoming the President, but more importantly, on paying it forward amd being honest in all my affairs. You both are true friends, my brothers.

As I get to know Peter Crosa, he, too, has become a friend with good solid advice and is an extremely intelligent man.

Brenda Reengineer has seen me through my very darkest days, and she prayed for me as I healed and continue to do so one day at a time. I am forever grateful for your friendship and your belief that I would overcome obstacles that once left me a shallow man. I love you.

And to the staff of Ouellette & Associates, who has been such a support over the last 15 years – always taking care of the business again and again through the thick and thin. For this, I am forever grateful.

Now to the business at hand, I chose “Back to Basics Using Technology” as my theme. As a membership that is full of visionaries for the future and with what technology has done for us, we cannot forget our roots. I believe that when Lawrence Gouldman took the office as the first President of the NAIIA, he had no idea how far we would come with respect to better effectively handling the multitude of claim assignments we would be faced with in this day and age. His basic principles that were the root of our association in 1937 remain in 2015. To provide service to our clients that exceed their expectations; leaving no stone unturned; reporting our findings to our clients in such a manner that the examiners we report to do not have to second guess our recommendations of how a claim should be investigated; and our clients’ best interests be protected.

Now we have technology to help us, to provide our handling of these claims that used to have to be mailed, statements taken on drums of a film, pictures taken with a Polaroid, roof inspections that would take hours to measure and scope, now we have software, satellites, digital cameras, and yes now drones all working together to provide a work product second to none.

All of this is really good stuff and we must embrace all the technological tools we have to enhance our handling, but there are many things that have not changed since 1937, on receipt of an assignment immediate contacts made, appointments met, calls returned, e-mails replied to promptly and most importantly reporting on time. Our personal interaction with insured’s and claimants are a must.

With this said we cannot do any of this alone, we are a membership of highly intelligent folks all having specialties that we can learn from, get to know your member firms, network with them all, we are all in this together to promote the Unity & Strength of the NAIIA.

Over the years we have seen a drastic decrease in member firms, due to changes in the industry, and the use of IA firms, and mergers

Some firms do not see the value of membership. This point I see as an incorrect view, we only get out of our membership what we put into our membership, encourage those who do not attend regional or national conventions to come, as if one puts forth the effort to network the dividends are endless.

In closing I want to stress the need for change in our exposure, President Hunt put together a Marketing committee to promote the NAIIA within trade publications; our web site is under construction to maximize our exposure through the industry through optimization of social media. My goal is to have a NAIIA Call Center, as a membership we have a missing link, our competitors nationally have call centers that are marketed to make it easy for clients and carriers looking for good IA firms to handle claims without having to look through a book, or search the web and vet the best suited firm to handle any claim they may have. With Bin Tech as the vendor we have been working with, and the input of over 65% of the member firms that have opted in we have a solid filtering system that will make it easy for clients we currently work for and clients that are looking for a member firm that is independently owned and operated to handle their specific claim.

With the marketing committee, and each and every firm marketing the NAIIA when marketing their own firms, as well as the opening up of a NAIIA Call Center, we have true value for your membership.

Now, as President of the NAIIA this year, with God’s help, I will pledge to serve our association to the best of my ability. Thank You.”