Eastern Regional PLRB – Richmond, VA

Matt Ouellette at PLRB Conference Nov 2016

Matt Ouellette at PLRB Conference Nov 2016

Matt attended the Eastern Regional PLRB in Richmond VA 11-14 to 11-16. He represented Ouellette & Associates, as well as the NAIIA, in a group marketing effort to show Unity & Strength within the NAIIA.

We all individually own our own IA firms covering respectively from Missouri through Georgia and through the North Eastern States, but collectively the NAIIA covers the entire United States with member firms in all 50 States.

The PLRB Conference concentrated on educational meetings – not only for Property claims but also Liability claims, focusing on proper handling. They also offer classes on despute resolution and customer service.

Our firms, and the NAIIA, pride ourselves on prompt and courteous customer service – providing our clients with clear reports on the claims exposures.

We enjoyed an evening out with several client companies over dinner – exchanging claim handling philosophy and expectations of our clients. It was a great few days!